CONTACT US
Frequently Asked Questions
Please read our FAQ before sending us a message.
What is your return policy?
We offer returns within the eligible return window stated on our website. To qualify for a return, items must be unused, unworn, and in original packaging.
All return requests must be submitted through our support team before sending items back.
Which payment methods are accepted in the Online Shop?
We offer a secure and flexible range of payment methods to ensure a smooth checkout experience for all customers.
You can complete your purchase using the following options:
Major credit & debit cards (Visa, Mastercard, American Express)
Secure digital wallets (PayPal ,Apple Pay)
All payments are processed through encrypted and PCI-compliant payment gateways to ensure your personal and financial information remains fully protected.
If your preferred payment method is not shown at checkout, it is currently not supported in your region.
How long will delivery take?
Standard shipping typically takes 7–15 business days, depending on your location and local logistics conditions. During peak seasons, delivery times may be slightly extended.
How secure is shopping in the Online Shop? Is my data protected?
Yes. Shopping at brkvalit is designed to be fully secure and privacy-focused.
All transactions are processed through industry-standard, encrypted payment gateways (SSL/TLS protection) that safeguard your personal and payment information during checkout. We do not store sensitive payment details such as full credit card numbers on our servers.
In addition, our store infrastructure follows strict security protocols aligned with global e-commerce standards, ensuring your data is protected from unauthorized access, misuse, or disclosure.
Your privacy and security are a priority at every step of the shopping experience.
Do I receive an invoice for my order?
Yes. Once your order is successfully placed, an order confirmation will be sent to your email address, which serves as your digital invoice.
This confirmation includes key order details such as:
Order number
Purchased items
Total amount paid
Shipping information
If you require a formal invoice for business or accounting purposes, please contact our customer support team, and we will be happy to assist you.