Returns Policy

At BRKVALIT, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help make the return process simple and easy.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused and unworn

  • Be in original condition

  • Include original packaging, tags, and accessories

  • Not show signs of damage, washing, or alteration

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items

  • Gift cards

  • Customized or personalized products

  • Used or damaged items caused by customer misuse

How to Start a Return

To request a return, please contact our support team at:

Email: support@brkvalit.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

  • Photos of the product if damaged or defective

Our team will provide return instructions after reviewing your request.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent

  • The item arrived damaged

  • The product is defective

We recommend using a trackable shipping service, as BRKVALIT is not responsible for lost return packages.

Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method

  • Refunds typically appear within 5–10 business days depending on your bank or payment provider

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly shipped

Exchange requests must be submitted within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us immediately at:

support@brkvalit.com

Please provide clear photos of:

  • The product

  • Packaging

  • Shipping label

We will work quickly to resolve the issue.

Order Cancellation

Orders can be canceled within 12 hours after purchase.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

BRKVALIT Customer Support
Email: support@brkvalit.com
Website: www.brkvalit.com