Refund & Returns Policy
Welcome to BRKVALIT. We want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
Be unused, unworn, and in original condition
Include original packaging, tags, and accessories
Not show signs of wear, damage, or alteration
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
Final sale or clearance items
Gift cards
Personalized or customized products
Items damaged through normal wear or improper use
Return Process
To initiate a return, please contact our support team at:
Email: support@brkvalit.com
Please include:
Your order number
Reason for return
Photos of the item (if applicable)
Once your request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless:
The wrong item was shipped
The item arrived damaged or defective
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
Refunds will be issued to the original payment method
Processing time may take 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable unless the return is caused by our error.
Exchanges
We currently offer exchanges only for:
Defective products
Damaged items
Incorrect items received
If you need an exchange, contact us within 7 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Please provide clear photos of:
The shipping package
Shipping label
The received item
We will work quickly to resolve the issue.
Order Cancellations
Orders may be canceled within 12 hours after purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Late or Missing Refunds
If you have not received your refund yet:
Check your bank account again
Contact your credit card company
Contact your bank for processing updates
If you still have not received your refund after several business days, please contact us at:
Contact Us
For any questions regarding returns or refunds, please contact:
BRKVALIT Customer Support
Email: support@brkvalit.com
Website: www.brkvalit.com